Overview

Our capabilities include computer assisted data base administration, as well as all other types of data collection and administration as dictated by client requirements. We furnish analysis in all formats: Graphs, charts, and/or tables; including discussions of potential meanings, recommendations and follow up plans of action and implementation schedules.

Services Provided

 • Customer Surveys

• Measurement of perception of all of the organizations’ customers: direct, indirect, the end user and every member of the customer process chain. Done frequently (every 60-90 days), contains quantitative and qualitative questions.

 • Employee Surveys

• Measurement of the perception of the workforce inside an organization. Done frequently, contains quantitative and qualitative questions.

 • Business Assessment Surveys

• Malcolm Baldrige, ISO 9000, President’s Award or generic business/organization criteria that identify processes critical to an organization and set standards by which they will be measured.
  
• Values Surveys, to identify the core values of an organization and/or of the individuals in the organization. A utility for understanding alignment to an organizational vision and mission.

• Management Effectiveness Surveys

• 360 Degree surveys, allows self-assessment and assessment from peers, managers, customers, and suppliers. Standard or custom designed to meet specific requirements of an organization. Can also be utilized as part of a performance appraisal process.

.....Evaluation Process

• Development of the Survey
• Training on giving and receiving feedback
• Administration of Feedback Process
• Analysis and Scoring
• Report Generation
• Development of Action Planning Process
• Coaching of Participants
• Post Survey Process

---THE QUANTUM GROUP GUARANTEE >