Information Technology and
Knowledge Management

The Quantum Group, Inc. will evaluate the effectiveness and efficiency of a client company’s information technology (IT) infrastructure in the following four major sub-areas:

• Hardware Assets—Management of central servers, PCs, architecture planning, upgrades, security
• Applications development—Core applications, proprietary applications, development staff, use of consultants, integration of external solutions
• Help Desk—procedures for identifying and resolving problems
• Network/Telecom—Management of resources for voice and data communications between sites and outside the company.

We will compare the client company’s current IT management practices with best practices for a company its size and stage of maturity.  For any areas determined not to be operating at best practice, we will assess the performance degradation resulting from the deficiency and outline a plan to correct the deficiency.  This can include an assessment of the effectiveness of the IT management team itself.