Surveys and Assessments

We provide consultation in all phases of the assessment process.  We have experience with The Malcolm Baldridge, ISO 9000 and The Presidents Award.  We also furnish generic business assessments to measure any phase of organizational effectiveness, both qualitative and quantitative.  We have global experience in survey design, analysis, display and in the implementation of action plans for areas such as employee satisfaction, customer satisfaction, management effectiveness and business results.

Our capabilities include computer assisted data base administration, as well as all other types of data collection and administration as dictated by client requirements.  We furnish analysis in all formats: Graphs, charts and/or tables; including discussions of potential meanings, recommendations and follow up plans of action and implementation schedules.

Here are some of the survey services we provide:

• Customer Surveys
• Employee Surveys
• Business Assessment Surveys
• Management Effectiveness Surveys
• Development of the Survey:

• Training on giving and receiving feedback
• Administration of Feedback Process
• Analysis and Scoring
• Report Generation
• Development of Action Planning
• Process
• Coaching of Participants
• Post Survey Process